1. Introduction and Scope

These Terms and Conditions ("Terms") govern access to and use of the hotel booking service ("Service") provided by Hotellista ("Hotellista", "we", "our"), a brand operated and managed by TourScanner Pte Ltd, 160 Robinson Road, #14-04, 068914, Singapore, and used by registered users ("User", "Users").

Hotellista acts solely as an online intermediary, enabling Users to search for and book hotel stays through its platform.

By accessing the Service and completing a booking, the User confirms that they have read, understood, and accepted these Terms and Conditions.

2. Role of Hotellista

Hotellista provides a technology platform that allows Users to:

• browse offers, rates, and availability provided by hotels or their commercial partners;
• compare available options;
• complete a booking using standard payment methods.

Hotellista does not manage, control, or guarantee the quality, safety, or suitability of services offered by hotels. The accommodation contract is formed directly between the User and the hotel.

Hotellista is not a party to that contract and accepts no liability in relation to:

• the conformity of services provided;
• any cancellations, modifications, or disruptions during the stay;
• losses, damages, or failures arising from the contract between the User and the hotel.

3. Service Description

Hotellista provides access to a catalogue of accommodation properties with information on availability, rates, booking conditions, and services. This information is supplied directly by hotels or authorised third parties and is presented "as received".

Hotellista makes reasonable efforts to keep this data current but does not warrant its accuracy or completeness. Users are responsible for verifying booking details before confirming.

4. Account Registration and Use

To make a booking, the User must register on the Hotellista platform and maintain an active, authenticated account.

The User is responsible for the accuracy of the information provided and for keeping their login credentials secure.

Hotellista is not liable for unauthorised access or misuse of an account resulting from the User's own negligence (e.g. failure to safeguard login details).

5. Booking Process

The User selects a hotel and the applicable stay conditions.

Full stay details, including the final price, are displayed prior to confirmation.

The User confirms the booking and receives a confirmation by email. Once confirmed, the booking is binding under the hotel's conditions.

Any modifications or cancellations must be managed directly with the hotel or, where included in Hotellista's conditions, through Hotellista.

6. Payment

Bookings are processed through the payment method selected by the User at checkout. Accepted payment methods are displayed at the time of booking.

In the event of a cancellation by the hotel, any refunds will follow the hotel's applicable cancellation policy.

Hotellista processes payments as an intermediary and does not retain payment card data beyond what is required to complete the transaction.

7. Prices, Taxes, and Additional Charges

Prices are displayed in the currency shown at the time of booking and include applicable taxes and service charges where stated. They may not include local taxes (e.g. city or tourist tax) or additional costs (e.g. parking, meals, optional services), which must be settled directly with the hotel.

Rates and availability are subject to real-time changes. Hotellista is not responsible for variations occurring prior to final booking confirmation.

8. Cancellation, Modification, and No-Show Policies

Cancellation and modification conditions vary depending on the hotel and rate selected. Some rates may be non-refundable or subject to cancellation fees.

In the event of a no-show or early departure, the hotel may charge penalties or retain the full amount paid.

Hotellista does not manage financial refunds directly; these are handled in accordance with the hotel's policies.

9. Overbooking, Modifications, or Cancellations by the Hotel

In the event of overbooking or unavailability, the hotel is required to offer an alternative of equivalent or higher category at no additional cost to the User.

Hotellista is not responsible for cancellations, modifications, or errors caused by the hotel, but may provide assistance to help resolve the issue.

10. Limitation of Liability

Hotellista does not guarantee the absence of technical errors, interruptions, or system failures, though it endeavours to maintain service efficiency and security.

In no event shall Hotellista be liable for:

• indirect or consequential damages arising from use of the Service;
• inaccurate or incomplete information provided by third parties;
• financial losses, material damage, or personal harm attributable to the stay;
• errors or failures due to force majeure events (e.g. natural disasters, strikes, pandemics, network outages).

11. User Obligations and Responsibilities

The User agrees to:

• provide accurate and complete information when making a booking;
• comply with the rules and policies of the accommodation property;
• use the Service in good faith and in accordance with these Terms.

Any fraudulent or unauthorised use of the Service may result in cancellation of the booking and suspension or termination of the User's account.

12. Intellectual Property

All content on Hotellista (including text, images, logos, trademarks, software, and layout) is the property of Hotellista or its licensors and is protected by applicable copyright and intellectual property laws.

Copying, reproducing, modifying, or distributing any content without the prior written consent of Hotellista is strictly prohibited.

13. Force Majeure

Neither Hotellista nor the hotel shall be liable for failure or delay in performing their obligations where such failure results from events beyond their reasonable control, including but not limited to natural disasters, armed conflict, public health emergencies, power outages, or IT system failures.

14. Personal Data Protection

Hotellista processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

Data is used solely for purposes related to the management of bookings and, where necessary, shared with the relevant hotel and payment providers.

For full details, please refer to the Privacy Notice available on the Hotellista website.

15. Changes to These Terms

Hotellista may update these Terms for legal, technical, or operational reasons. Changes will be published on the website and will take effect immediately upon publication.

Continued use of the Service following any update constitutes acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore, without prejudice to any mandatory consumer protection rights applicable in the User's country of residence.

In the event of a dispute, we encourage Users to contact us first to seek an amicable resolution. Users in the EU/EEA may also have access to online dispute resolution through the European Commission's ODR platform: https://ec.europa.eu/consumers/odr

Where disputes cannot be resolved amicably, they shall be subject to the jurisdiction of the courts of Singapore, unless otherwise required by applicable mandatory local law.

17. Contact Us

For questions or requests relating to these Terms, please contact:

Hotellista
Email: [email protected]